Refund policy

Last Updated: September 17, 2026

At GYMVENZO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

- Be in the same condition as when you received it
- Be unused and unworn
- Be in its original packaging
- Have original tags attached, if applicable
- Include your order number or proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

Before sending any item back, please contact us at:

support@gymvenzo.com

Please include your order number and explain the reason for your return.

Do not send products back without receiving return instructions from GYMVENZO first.

If your return request is approved, we will provide you with the appropriate return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@gymvenzo.com.

Please provide:

- Your order number
- A description of the issue
- Clear photos of the product and packaging

We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are generally not eligible for return:

- Gift cards
- Used or worn products
- Products damaged after delivery due to misuse
- Items returned without prior approval

Sale items are eligible for return unless the product listing specifically states that the item is final sale.

Return Shipping

For returns caused by a damaged, defective, or incorrect item, GYMVENZO will provide appropriate return instructions.

For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Exchanges

We do not currently offer direct exchanges.

If you need a different product, size, or variation, the fastest option is to return the eligible item and place a new order after your return has been approved.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to the original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Missing Refund

If you have not received your approved refund after the applicable processing period, please contact us at:

support@gymvenzo.com

We may ask you to check with your bank or payment provider before we investigate the refund further.

Order Cancellation

If you want to cancel an order, contact us as soon as possible at support@gymvenzo.com.

Because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation request can be completed.

If your order has already been processed or shipped, you may need to follow the return process described in this policy.

For questions about returns, refunds, or exchanges, please contact:

GYMVENZO
Email: support@gymvenzo.com
Phone: +1 (408) 767-4275
Business Address: 8375 Sultana Ave, Unit 2, Fontana, California 92335, United States
Customer Support: Available 24/7