Refund Policy

At GYMVENZO, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

- Be in the same condition as when you received it
- Be unworn or unused
- Have its original tags attached, if applicable
- Be in its original packaging
- Include proof of purchase or order information

To start a return, please contact us at support@gymvenzo.com before sending anything back.

Please do not send your return to our business address unless we provide you with specific return instructions. Once your return request is approved, we will provide you with the appropriate return address and instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at support@gymvenzo.com as soon as possible.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

- Gift cards
- Items that have been used, worn, washed, or damaged after delivery
- Items returned without prior authorization

Sale items are eligible for return unless the product listing specifically states that the item is final sale.

Exchanges

We do not offer direct exchanges at this time.

The fastest way to receive a different item is to return the original item, if eligible, and place a new order for the replacement item after your return has been approved.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, GYMVENZO will provide appropriate return instructions.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

If you have not received your refund after the applicable processing period, please contact us at support@gymvenzo.com.

Contact Us

If you have any questions about our Refund Policy or need help with a return, please contact:

GYMVENZO
Email: support@gymvenzo.com
Phone: +1 (408) 767-4275
Business Address: 8375 Sultana Ave, Unit 2, Fontana, California 92335, United States
Customer Support: Available 24/7